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  • Do we really need cPanel?

    Good morning!

    Most of the web hosting packages include cPanel as a control panel. But is it very important? Can we replace it with something else (cheaper or house-made) without losing potential customers?
    FHCL likes this.

  • #2
    In short, yes! cPanel is a very popular web hosting control panel which majority of people are used to, allowing them to transfer to a different web hosting provider easily should they not be happy with their current web hosting provider. cPanel is very easy to use too and it does not take much time to learn it.
    Forums.Hosting is hosted by HostXNow

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    • #3
      cPanel is important because it's easy to use and without cPanel, your customers won't be interested in your Shared Hosting.
      FHCL likes this.

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      • #4
        But if we can provide better control panel than cPanel ?
        FHCL likes this.

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        • #5
          Originally posted by manoaratefy View Post
          But if we can provide better control panel than cPanel ?
          The thing is your customer will only be familiar with cPanel and so far I used most of the Free Control Panel, they can't compare with cPanel.

          Just like BoxBilling can't compare with WHMCS.
          FHCL likes this.

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          • #6
            If you are a hosting provider then no it is essential. Customers know and like cPanel you could replace it with Plesk or Webmin/Usermin but the brand strength of cPanel including the fact that it is a great hosting platform offset the increased cost.
            FHCL likes this.

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            • #7
              You don't need cPanel as long as your control panel is easy to use, Heart and TSO have manged this, as well as 20i. I would say that some people will stick with cPanel as it's easier to move clients and for backups etc..
              FHCL likes this.

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              • #8
                Will you lose potential clients if you don't offer cPanel? I would answer that with, absolutely YES. cPanel is not essential to managing your infrastructure, but it is essential to attracting clients, since this control panel is the most widely recognized and utilized panel on the market right now. I personally would not host with a provider that didn't offer cPanel, but that's just me.
                FHCL likes this.

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                • #9
                  Originally posted by james85 View Post
                  You don't need cPanel as long as your control panel is easy to use, Heart and TSO have manged this, as well as 20i. I would say that some people will stick with cPanel as it's easier to move clients and for backups etc..
                  I'm not too sure about those being good examples. For example, loads of people complain about Heart and TSO resource limits and it not being easy to migrate data away from them. 20i is new too me, but not many are 100% on them either due to their hidden terms and the like, as mentioned in the other thread at https://forums.hosting/forum/hosting...seller-hosting

                  But if you like them james85 then that's up to you, of course. Each to their own and all that.
                  Forums.Hosting is hosted by HostXNow

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                  • #10
                    I wouldn't say I like them, just saying that a custom panel can work... personally I'd prefer Cpanel and move clients to a new server in minutes if it all goes wrong
                    FHCL likes this.

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                    • #11
                      Originally posted by james85 View Post
                      I wouldn't say I like them, just saying that a custom panel can work... personally I'd prefer Cpanel and move clients to a new server in minutes if it all goes wrong
                      Oh ok +1

                      Good to hear you prefer cPanel.
                      Forums.Hosting is hosted by HostXNow

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                      • #12
                        CentOS Web Panel is a good free alternative to cPanel. It also has a cpanel migration system, so you can migrate cPanel accounts without any lose of features
                        and FHCL like this.

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                        • #13
                          Originally posted by easyhostmedia View Post
                          CentOS Web Panel is a good free alternative to cPanel. It also has a cpanel migration system, so you can migrate cPanel accounts without any lose of features
                          Excellent information there! Thanks for sharing with the rest of us.
                          Forums.Hosting is hosted by HostXNow

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                          • #14
                            I was decided to provide free hosting with DirectAdmin and only got one or two orders maximum, but later I switch to cPanel, and then interest in my free hosting increased a lot (much better). After migrating to cPanel, I started to receive one to two orders per hour, so cPanel is very important.

                            Most don't care how much money they are paying you, but they will prefer to use cPanel.
                            FHCL likes this.

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                            • #15
                              cPanel is really great, nothing can beat it (at least yet). People are very familiar with it and they prefer using it because the interface is appealing.
                              FHCL likes this.

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                              • #16
                                Originally posted by Fusion Servers View Post
                                cPanel is really great, nothing can beat it (at least yet). People are very familiar with it and they prefer using it because the interface is appealing.
                                Trouble with cPanel is they have got too big for their boots and know they have no real competitors, so when they bring out new features like AutoSSL ( weeks after an agreement with Lets Encrypt to become a set feature) these are always enabled as default, so hosts dont get a choice.

                                I sell a lot of SSL certs and even offer a charged shared SSL, but when WHM 60 come out autossl was set as enabled by default, so i spent 3 hrs manually removing unwanted ssl certs, when i opened a ticket with cpanel explaining this and why not have the feature disabled by default, so hosts get a choice to enable it.

                                whoever answered the ticket took this as abusing them and cancelled my cpanel licence and it took me 3 days to get this sorted out and all the time without any WHM/cPanel access for me or my clients
                                FHCL likes this.

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                                • #17
                                  But I think big european providers like OVH, LWS, Pulseheberg, 1&1, Firstheberg, ... has their own control panel and they don't use cPanel. In other side, american provider like Godaddy, ResellerClub, Hostgator, ... are still using cPanel.
                                  FHCL likes this.

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                                  • #18
                                    Originally posted by manoaratefy View Post
                                    But I think big european providers like OVH, LWS, Pulseheberg, 1&1, Firstheberg, ... has their own control panel and they don't use cPanel. In other side, american provider like Godaddy, ResellerClub, Hostgator, ... are still using cPanel.
                                    Yes, which makes you stuck with them as you cannot migrate to another provider, this what makes cPanel popular, if you want to move to another provider it is a lot easier to migrate without having any downtime
                                    FHCL likes this.

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                                    • #19
                                      Originally posted by easyhostmedia View Post

                                      Trouble with cPanel is they have got too big for their boots and know they have no real competitors, so when they bring out new features like AutoSSL ( weeks after an agreement with Lets Encrypt to become a set feature) these are always enabled as default, so hosts dont get a choice.

                                      I sell a lot of SSL certs and even offer a charged shared SSL, but when WHM 60 come out autossl was set as enabled by default, so i spent 3 hrs manually removing unwanted ssl certs, when i opened a ticket with cpanel explaining this and why not have the feature disabled by default, so hosts get a choice to enable it.

                                      whoever answered the ticket took this as abusing them and cancelled my cpanel licence and it took me 3 days to get this sorted out and all the time without any WHM/cPanel access for me or my clients
                                      I agree that cPanel should not enable it by default. Unfortunately, you have to try to keep up with cPanel's newsletters, etc, so you are aware of any changes they will do. If you knew when it was going to happen then you could have changed whether AutoSSL is enabled for domains by default by changing the setting in the feature list in Home >> Packages >> Feature Manager >> Feature Lists

                                      So if all your cPanel accounts are created using the default feature list and that feature list has AutoSSL checkbox checked, then yes, all domains will have AutoSSL enabled by default, but if you uncheck the box for AutoSSL, then it should not be enabled by default. Moreover, even if you have AutoSSL enabled by default, it should not override any existing SSLs that are from other CA like Comodo or Geotrust. The option for that is Home >> SSL/TLS >> Manage AutoSSL >> Logs >> AutoSSL Options >> Allow AutoSSL to replace invalid or expiring non-AutoSSL certificates.

                                      PS I have to say that while cPanel does not have any direct competition control panel wise, there are many website builders which they lose sales too, and so I am sure it is in their interest to offer the best product regardless of whether they have any direct competition or not.

                                      Check out the feature list settings and let me know. I'd leave it set to enable AutoSSL. I do not see the point of trying to sell SSLs to customer's when they can have them for free. That free SSL does not work on XP with particular browsers talk is not a good enough reason to not use the free SSLs. They should not be using XP in the first place.
                                      Forums.Hosting is hosted by HostXNow

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                                      • #20
                                        If you're not running cPanel, you'll certainly lose some sales, yes. That being said, if your in-house panel makes the experience better for some people, then you'll also have a selling point which can help gain other sales. It just depends on who your target market is really, whatever you choose will turn away some customers and attract others, just make sure you choose the right setup for your target market.
                                        FHCL likes this.

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                                        • #21
                                          Cpanel has themes, I like themes.. Minimalistic ones.

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                                          • #22
                                            There are many reasons for the importance of Cpanel website.like, its easy to use & customer friendly

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                                            • #23
                                              Originally posted by manoaratefy View Post
                                              Good morning!

                                              Most of the web hosting packages include cPanel as a control panel. But is it very important? Can we replace it with something else (cheaper or house-made) without losing potential customers?
                                              Yes, cPanel is a main control panel that allow us to manage websites. It is required to add or delete domains, and number of other settings for website customization.

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                                              • #24
                                                Yes depending on customers needs. cPanel/WHM is a great system.

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                                                • #25
                                                  cPanel is industry leader for some reason... of course you can use an account without cPanel, or a free panel, but experience shows me it's very risky (too much)

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                                                  • #26
                                                    Personal opinion here, but I'd argue there's just as big of a market, if not bigger, for customers who do not want cPanel. Personally, I don't want anything extra using up any resources on my VPS. I prefer to do everything manually or scripted. Again, just my opinion. To answer your question though, if offering some type of hosting panel is your intent, cPanel is the one people look for
                                                    absolute.hosting likes this.

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                                                    • #27
                                                      Since we started we've used cPanel and I wouldn't used another hosting panel.

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                                                      • #28
                                                        cPanel really just makes life easier. Even if you're managing all the accounts yourself, it still helps you keep things up to date and manage other aspects of the server that are otherwise buried in config files.

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                                                        • #29
                                                          CWP is great but I think cpanel has a better UI, It would be interesting to see what clients would find easier to use however, considering CWP is free and has some great features too.

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                                                          • #30
                                                            Hello Guys!!

                                                            CPanel is easy to use web based hosting account. With the Control Panel(cPanel) you have complete control over the management of your website without being dependent on qualified web developers. About 90% or web hosting companies use cPanel for their business.

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                                                            • #31
                                                              As you asked in your question do we really need cPanel, the answer is No! We don't really need cPanel. centos webpanel is a free alternative, if you're looking for free solution. But cPanel is most easiest control panel to use hence it is the most popular web hosting control panel used till date, and that is the reason most hosting provider use cPanel/WHM to offer user friendly web hosting to customers.

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                                                              • #32
                                                                By using Cpanel, we can manage our website from a Web based Interface. Also it manages all of our important files and applications. A great website administration superior & easy to use tool that can easily manage.

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                                                                • #33
                                                                  One doesn't need in hosting, but cPanel by far has the industry-leading software. The amount of security and constant updates that go into it make it an easy choice tbh. You can list off a bunch of other alternatives, but they all fall short in some way or form. Many aren't that user-friendly or are not as secure. This was seen time and time again because in the days when it came to software being exploited. They have a proactive approach to everything, which is one of the reasons why we became partners.

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                                                                  • #34
                                                                    To answer your question: cPanel is not needed. There are other alternatives, or like you said create your own custom control panel. However. It depends on your needs. Do your clients need access to a control panel? if the answer is no than it really doesn't matter, If they do need access then cPanel is hands down the best one in the market. It makes your life so much easier. We use a mixture of Plesk and cPanel. 91% of our support requests come from customers that have opted to use plesk.

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                                                                    • #35
                                                                      Yes, There are replacements for Cpanel/WHM. I am currently working on a web hosting control panel. Some good hosting control panels that I recommend you check out

                                                                      http://www.sentora.org/
                                                                      https://intisp.adaclare.com/
                                                                      http://www.ehcp.net/
                                                                      https://www.ispconfig.org/
                                                                      https://vestacp.com/

                                                                      ISPConfig and VestaCP support https://www.softaculous.com/ and WHMCS support. ISPConfig is my favorite because it supports WHMCS, Softaculous Support, and Reseller Hosting.
                                                                      IntISP is also a good panel. It supports WHMCS, has reseller hosting. Hopefully Softaculous will add support. Anyways Good Luck On Your Journey.

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                                                                      • #36
                                                                        Hi,
                                                                        The Cpanel is used to control or managed the websites from the web based Interface. Also, you can get the automation tools and graphical user interface which is based on Linux based hosting in it.

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                                                                        • #37
                                                                          Originally posted by manoaratefy View Post
                                                                          Good morning!

                                                                          Most of the web hosting packages include cPanel as a control panel. But is it very important? Can we replace it with something else (cheaper or house-made) without losing potential customers?
                                                                          Honestly, the majority of users of these cPanel-included hosting packages are new to the hosting world. Lacking experience with hosting management, these beginners always decide to bank on the over famed tools like cPanel but ignoring the essential truths for them:

                                                                          - in addition to the complicated installation/uninstallation, the installation of cPanel consumes 1 - 1.5G RAM on the server(a start server plan on Vultr comes with only 1GB memory).
                                                                          - cPanel charges on the single server base, which is not a wise deal for developers, webmasters or agencies who manage multiple servers and sites.
                                                                          - beginners are overpaying many features that are not often used by them.

                                                                          Thus, the alternatives to cPanel should come with more selected features at more affordable prices and can cover the basic needs for server and website management. For me, I am using a desktop-based control panel named VPSrobots to host my site on a Vultr server by myself, though I do not know much about coding. The best things about the panel are the much more affordable price than cPanel. The selected features I really need for my server and website management, for example, website backup, restoration, migration between different servers (like Linode and Vultr), and it's nature of being a client app, which is quite essential for a VPS especially a small-sized one like mine, as VPSrobots does not consume resources on my server.

                                                                          Probably I would move to cPanel or Plesk again someday for more features due to the continuous expansion of my site, but until then, I do not find a better way to go but to stick with VPSrobot mainly for cost reasons.

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                                                                          • #38
                                                                            Do you run VPSrobots or connected with it somehow?

                                                                            I would not agree VPSrobots is a cheaper solution. The reason is the following features are not included in the FREE price:
                                                                            • Automated Website Backup
                                                                            • Website Restoration
                                                                            • Website Migration (VPS to VPS)
                                                                            So in order to get the same functionality as cPanel, you would need to pay $29 to VPSRobots. But a cPanel license which includes pretty much the same features costs only around $10/15/month depending on where you get the license.

                                                                            So cPanel works out cheaper and has better features.
                                                                            SSD Hosting - Up to 60X Faster SSD NVMe Hosting w/ 24x7 Live Chat Support
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                                                                            • #39
                                                                              Originally posted by HostXNow View Post
                                                                              Do you run VPSrobots or connected with it somehow?
                                                                              Hi, I received their invitation through an email aksing me to give suggestions on their service when the panel was still a beta program, after then they offered me a lifetime Pro license as a thank you for my suggestions, since then I start to use the panel and keep an eye on it.

                                                                              I would not agree VPSrobots is a cheaper solution. The reason is the following features are not included in the FREE price:[LIST][*]Automated Website Backup[*]Website Restoration[*]Website Migration (VPS to VPS), So in order to get the same functionality as cPanel, you would need to pay $29 to VPSRobots. But a cPanel license which includes pretty much the same features costs only around $10/15/month depending on where you get the license. So cPanel works out cheaper and has better features.
                                                                              Sorry but you have missed some important info about the pricing - the basic plan on VPSrobots that costs $29 per year for 12 month, it should be less than $2.5 to convert it into a monthly rate. Moreover, I was also a cPanel user as I mentioned before, and my choices on the hosting panels largely depend on my needs and budgets, I believe this applies to most of users.

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                                                                              • #40
                                                                                Originally posted by AReminder View Post

                                                                                Hi, I received their invitation through an email aksing me to give suggestions on their service when the panel was still a beta program, after then they offered me a lifetime Pro license as a thank you for my suggestions, since then I start to use the panel and keep an eye on it.



                                                                                Sorry but you have missed some important info about the pricing - the basic plan on VPSrobots that costs $29 per year for 12 month, it should be less than $2.5 to convert it into a monthly rate. Moreover, I was also a cPanel user as I mentioned before, and my choices on the hosting panels largely depend on my needs and budgets, I believe this applies to most of users.

                                                                                I see the $29/year now. I would prefer to pay for the best and use cPanel but can see why others may prefer to use it to cut down on costs a little. Around $10/month for cPanel VPS license is worth it for what it does compare to $2.50 for VPSRobots. They both have their pros and cons, i.e. those providers supported by VPSRobots do not include the best DDoS protection. If using cPanel, you can install it on any provider with any DDoS protection you like.
                                                                                SSD Hosting - Up to 60X Faster SSD NVMe Hosting w/ 24x7 Live Chat Support
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